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He spoke loudly and angrily… he kept saying "he's our cleaner, he’s a woman, he's had full surgery,” to which she responded that the manager was referring to his own staff as a “he,” and that ‘he's still got a penis.”

The pronoun part was amusing. I'm sure the manager didn't mean to use those pronouns, but they came out in the heat of the argument because he wasn't specifically focusing on pronouns.

"he's our cleaner, he’s a woman, he's had full surgery,”

Reminds me of how adoption counsellors will tell you that the cat you are considering is already neutered and has had all of his shots