Been stressed out lately in this low-entry "tech support" type of job. We have been getting flooded with phone calls lately from angry customers asking about their accounts and not knowing once the trial ends, it has to be paid for (unless they want to stick with a crappy free version with limited features)/and blame us(even though we're not the sales person advising of product, all we do is help troubleshoot and provide info on product if asked, that is all.)

Anyways...apart from that, I am working on TWO projects at once--creating reference material for trainees. One for the tech department and one for the retailer part of the department AND I some times train newbies....but I am not even in a supervisor position, they just make me do these things...

Besides that, I have been stressed out that this company has managed to pay me $0 for 3 paychecks and having to wait a WEEK to get it when I have bills to pay and a family to support.

Lastly...all of my bosses are male(yes, even you TiM boss). They are all extremely difficult to work with. One, who I shall call the sloth is lazy and hardly helps and gives the wrong a answers to agents and argumentive. The other, who's the "professor" will talk down on you like an idiot and overexplain things. And lastly, the TiM, who's above both the sloth and the professor---he's like Dr. Jekyll & Mr. Hyde. Can be very rude to you or "sweet" depending on his mood. He constantly brags about himself.

Then there's also the coworkers who always complain about me not being on the phones even though I'm forced to do these projects and the big wigs WANT me to do these too(WAAAAAY above TiM boss) so it's just a neverending crap battle of being told different things and people talking down on me, even though I AM WORKING like they are. If they want to do these sh*t projects, then I would be more than happy to turn it over to their lazy arses.

Anyways....

I really want to quit.

I'm looking into getting into the tech field(for now), but more specifically programming. I'm mostly skilled in HTML & CSS(I know, I know, not really a "programming" language but markup...) And know a tiny bit of C++ from taking college classes.

I do have a dumb dream of making my own video game(programming/art/music) but I've been super stressed out lately and haven't done any hobbies.

My brothers do music on the side(one is full time and quit his job, the other is in trade work and does music on the side--they're in a band together that barely started up).

They invited me to join...and I was wondering if it would be a good idea or incredibly stupid to do at this time.

I get paid decent at this job but the stress is sucking and I used to never call out and now I do. I asked for a raise many times for being bilingual and they declined but still make me take those annoying calls/case work.

I can't talk to HR because they're biased.

Sometimes I just want to QUIT and NOT put in my 2wks because of how they have been treating me.

I do have other plans though!

I found a place that certifies for quickbooks, forklift, landscaping, perm. makeup, etc for a minimum of 4wks! Then their sister company helps you find a job based on that. They pay for your classes if you're unemployed and make very little...

Anyways...I'm not sure EXACTLY what I want to do---just have a lot of hobbies and aspirations that I need to focus on---at least one..

I went to school for cpu engineering but never finished.

Then thought of doing web dev(have some experience, but that was YEARS ago) or programming.

I wanted to become an environmental scientist at one point too...

Then a language tutor, a comic book artist/animator, video game dev, musician, flipping houses, plumber, etc.

Just can't focus anymore. Busy with baby. Busy worrying about whether they will pay me or screw me over. Tired of the company making us do mandatory OT and hardly spending time with my family.

I keep getting cold feet whenever I apply for jobs. The only people who see and respond to resume is customer service jobs similar to current--which stresses me out. I was going to do trade jobs, but they're hard to get into(usually far from where I live or "on the call" or male dominated) and I don't have a truck or my own tools.

What should I do?

I already had a nice person help fix my resume from saidit---if you're here on Ovarit then hi & thank you for your help!!

Note: sorry if I am slow at responding/replying back. I will try to get to the comments. Just been sad and overwhelmed lately due to work and other life stuff.

Edit: word